Systems and contracts
Case reference FOI2026/00230
Received 9 February 2026
Published 18 February 2026
Last amended 18 February 2026
Request
1. What Financial and HR Enterprise Resource Planning (ERP) system or systems are currently used by your authority? 2. For each ERP system identified, what are the contract start and contract end dates, including any extension options where known? 3. Was the implementation of the ERP system undertaken directly with the software supplier, or through a third‑party implementation partner? 4. If an implementation partner was used, please provide the name of the partner organisation. 5. How does your authority collect payments from individuals, for example council tax, business rates, fines, rents, waste services, licensing, or similar charges? 6. What payment platform or system is currently used to facilitate these payments? 7. How was the payment platform procured, for example via a public sector framework, open tender, or direct award? 8. What are the contract start and contract end dates for the payment platform, including any extension options where known?
Response
1. What Financial and HR Enterprise Resource Planning (ERP) system or systems are currently used by your authority?
Efinancials
2. For each ERP system identified, what are the contract start and contract end dates, including any extension options where known?
Rolling contract, renewable each January
3. Was the implementation of the ERP system undertaken directly with the software supplier, or through a third‑party implementation partner?
Directly with the software supplier in 2006
4. If an implementation partner was used, please provide the name of the partner organisation.
N/A
5. How does your authority collect payments from individuals, for example council tax, business rates, fines, rents, waste services, licensing, or similar charges?
Online/cash at kiosk/Direct Debit/bank transfer/car park machines card only/telephone payments
6. What payment platform or system is currently used to facilitate these payments?
Civica
7. How was the payment platform procured, for example via a public sector framework, open tender, or direct award?
Framework Agreement
8. What are the contract start and contract end dates for the payment platform, including any extension options where known?
All contracts can be found on our website on the Kent Business Portal:
Documents
This is Tunbridge Wells Borough Council's response to a freedom of information (FOI) or environmental information regulations (EIR) request.