Freedom of information (FOI) releases from TWBC

This is a disclosure log of Tunbridge Wells Borough Council's responses to freedom of information (FOI) or environmental information regulations (EIR) requests that might be of wider public interest.

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224 disclosures

  1. Cyber security for citizens data

    • Who does the authority partner with to purchase their cyber security solutions?

    • Which supplier provides the authority's endpoint solution software?

    • When is the current renewal date for the authority's endpoint solution software?

    • Does the authority carry out penetration tests and if so, when was the last test carried out?

    Published: 2 January 2026

  2. Refugees settled in TW

    1. The number of Syrian refugees that have been settled in Tunbridge Wells between 1st September 2015 and 20th December 2025.

    1. The number Ukrainian refugees that have been settled in Tunbridge Wells between 1st March 2022 and 20th December 2025.

    Published: 24 December 2025

  3. Noise Complaints Data

    I would like to request the number of noise complaints recorded within your council between: 01 Jan - Dec 31st 2024 01 Jan - Dec 31st 2025 If possible, I would love a breakdown of the different wards / areas within your jurisdiction.

    Published: 22 December 2025

  4. Rural Rates Relief

    Under the Freedom of Information Act 2000, please provide the following information regarding Rural Rate Relief.

    For the financial years 2023-24, 2024-25, and 2025-26 (where available), please provide:

    1. A list of businesses in your local authority that received rural rates relief in each year

    2. The individual rateable values of these businesses in that year

    3. The category of each eligible business (general store, food shop, post office, public house, or petrol station)

    4. If possible, also provide the number of businesses whose rateable values were increased between financial years so that they exceeded the threshold of eligibility for business rates relief If this would exceed the cost limit, or be otherwise impossible to release under the Act, please instead provide the following:

    1. The number of businesses that received rural rates relief in each specified year

    2. A breakdown of how many of these businesses were general stores, food shops, post offices, public houses, or petrol stations

    3. The number of businesses that became ineligible for RRR because their rateable value had risen above the threshold of eligibility

    Please provide any information in a XLS or CSV format.

    Published: 22 December 2025

  5. Cashless parking

    This request is in relation to the Council's parking statistics, in particular, the council's cashless / mobile / "pay by phone" parking facilities. * What is the name of the company/supplier who provide the Council's current cashless parking system? * What date did the current cashless parking contract start? * When date does the current contract end? (including any potential extensions). * For cashless parking does the supplier or the Council act as the Merchant Acquiring provider? * Does the Council have Pay & Display (P&D) machines in operation? If yes - how many machines are in situ?

    Published: 22 December 2025

  6. Investigations into Unlicensed Dog Boarding / Kennels (2021–2025)

    I am writing under the Freedom of Information Act 2000 to request the following information concerning unlicensed dog‑boarding establishments (kennels, home‑boarding, dog‑daycare, etc.) within the authority’s area over the past five years (2021–2025 inclusive — or the most recent five‑year period for which data is held).

    Requested information

    1. The total number of investigations / enforcement actions your authority has opened in that period into unlicensed dog‑boarding / animal‑boarding establishments (kennels, catteries, day‑care, home‑boarding, etc.).

    2. For each such investigation / enforcement action:

    * Name and (full or partial) address / postcode of the premises (or a unique reference ID)

    * Date when investigation/enforcement began

    * Type of alleged breach (e.g. operating without a licence; unlicensed boarding; failure to meet licence/animal‑welfare standards)

    * Outcome of the investigation (e.g. licence issued, prosecution, closure, warning, no further action)

    * If prosecution: date of conviction, offence, penalty/outcome (fine, ban, destruction of licence, etc.)

    1. The number of complaints or reports received by your authority (from public, other agencies or referrals) relating to suspected unlicensed animal‑boarding / dog‑boarding establishments over that period (2021–2025). If your records are held on a different basis (e.g. financial years, calendar years, licences by year etc.)

    Published: 15 December 2025

  7. Council Tax Enforcement Data for Financial Year 2024/25

    Under the Freedom of Information Act 2000, please provide the following information relating to Council Tax liabilities for the financial year 2024/25.

    For clarity: this request refers to all Council Tax accounts where liability fell within the period 1 April 2024 to 31 March 2025, regardless of when the bill was issued.

    Please include all accounts where liability covered the whole financial year or any part of the financial year, including part-year tenancies and mid-year changes of liability.

    1. Council Tax enforcement actions

    a. Number of summonses issued for non-payment of council tax

    b. Number of Liability Orders granted by magistrates for non-payment of council tax

    c. Number of cases referred to enforcement agents (bailiffs)

    d. Number of enforcement letters issued by enforcement agents on behalf of the council

    e. Number of enforcement visits made by enforcement agents on behalf of the council

    2. Fees and charges

    a. The summons fee charged

    b. The Liability Order fee charged

    c. A breakdown of how these fees are calculated or determined

    3. Enforcement agent firms used

    a. The names of all enforcement agent companies used by the council for council tax collection, recovery, and enforcement during 2024/25 (Please note: I am requesting only the names of the enforcement firms, not contract values or commercially sensitive information.)

    4. Households in receipt of Council Tax Reduction (CTR)

    a. Number of cases referred to enforcement agents where the household was in receipt of CTR

    b. Number of Liability Orders granted where the household was in receipt of CTR

    c. For Liability Orders involving households on CTR, a split by: Working-age households Pension-age households

    5. Attachment of Benefits and Attachment of Earnings

    a. Number of Attachment of Benefits (AoB) requests sent to DWP (e.g., UC or legacy benefits)

    b. Total value of the debt included in AoB requests (regardless of deductions taken)

    c. Number of Attachment of Earnings Orders (AoEOs) issued

    d. Total value of the debt included in AoEOs

    e. Number of households subject to AoEOs who were in receipt of CTR Please provide the data in either Excel or CSV. If any part of the request exceeds the cost limit, please provide the information that can be supplied within the limit, rather than refusing the request in full.

    Published: 8 December 2025

  8. HMO Licensing, Complaints and Enforcement Data (2018–2024)

    I am writing to request information under the Freedom of Information Act 2000 relating to Houses in Multiple Occupation (HMOs) in your local authority area.

    Please provide the following data, if held, for each calendar year from 2018 to 2024 inclusive (or for as many of those years as you hold data).

    If a year-by-year breakdown cannot be produced within the statutory time or cost limits, please instead provide the total figure for the entire period (2018–2024).

    1) The number of HMO licence applications received.

    2) The number of HMO licence applications refused.

    3) The number of HMO licences revoked or suspended.

    4) The number of complaints received relating to HMOs.

    5) The number of inspections of HMOs carried out.

    6) The number of enforcement or improvement notices issued, or prosecutions brought, relating to HMOs.

    7) (If recorded) The number of unlicensed or illegal HMOs identified. If possible, please provide the data in spreadsheet format (e.g. CSV or Excel).

    Published: 8 December 2025

  9. Affordable Housing

    Housing Register

     

    1)     The total number of households on the Council's Housing Register on 31 March 2025.

     

    2)     If such a register is held, the total number of households who have registered for affordable home ownership on 31 March 2025

     

    3)     The average waiting times on 31 March 2025 for the following types of affordable property across the Authority:

     

    1-bed affordable dwelling;

    2-bed affordable dwelling;

    3-bed affordable dwelling; and

    A 4+ bed affordable dwelling.

     

    4)     The average waiting times on 31 March 2024 for the following types of affordable property across the Authority:

     

    1-bed affordable dwelling;

    2-bed affordable dwelling;

    3-bed affordable dwelling; and

    A 4+ bed affordable dwelling.

     

    Housing Register – Local Preferences

     

    5)     The total number of households on the Council's Housing Register at 31 March 2025 specifying Cranbrook and Sissinghurst Civil Parish as one of their preferred choices of location.

     

    6)     If such a register is held, the total number of households who have registered for affordable home ownership on 31 March 2025, who have specifying Cranbrook and Sissinghurst Civil Parish as one of their preferred choices of location

     

    Housing Register – Bids and Lettings

     

    7)     The number of properties advertised, and the average number of bids or applications per property over the 2024/25 monitoring period for the following types and tenures of affordable property in Cranbrook and Sissinghurst Civil Parish:

     

     

     

     

    Type of Affordable

    Property

    Affordable Housing
    for Rent

    Shared Ownership

    First Homes or
    Discount Market Sale

    Number of Properties Advertised

    Average Bids per Property

    Number of Properties Advertised

    Average Applications per Property

    Number of Properties Advertised

    Average Applications per Property

    1-bed affordable dwelling

     

     

     

     

     

     

    2-bed affordable dwelling

     

     

     

     

     

     

    3-bed affordable dwelling

     

     

     

     

     

     

    4+ bed affordable dwelling

     

     

     

     

     

     

     

    8)     Any changes the Council has made to its Housing Register Allocations Policy since 2011 including:

     

    The date they occurred;

    What they entailed; and

    Copies of the respective documents

     

    Social Housing Stock

     

    9)     The total number of social housing dwelling stock on 31 March 2025 in Cranbrook and Sissinghurst Civil Parish.

     

    10)  The total number of affordable home ownership dwelling stock on 31 March 2025 in Cranbrook and Sissinghurst Civil Parish.

     

    Housing Completions – Tunbridge Wells Authority Area

     

    11)  The number of NET housing completions in the Tunbridge Wells authority area broken down on a per annum basis for the Core Strategy period between 2006/07 and 2024/25.

     

    12)  The number of NET affordable housing completions in the Tunbridge Wells authority area broken down by tenure on a per annum basis for the Core Strategy period between 2006/07 and 2024/25.

     

    Tunbridge Wells Authority Area

    Q11

    Net Overall Housing Completions

    Q12 Net Affordable Housing Completions, of which

    Affordable housing for rent

    Shared ownership

    Other affordable home ownership (including Discount Market Sale, First Homes etc)

    2006/07

     

     

     

     

    2007/08

     

     

     

     

    2008/09

     

     

     

     

    2009/10

     

     

     

     

    2010/11

     

     

     

     

    2011/12

     

     

     

     

    2012/13

     

     

     

     

    2013/14

     

     

     

     

    2014/15

     

     

     

     

    2015/16

     

     

     

     

    2016/17

     

     

     

     

    2017/18

     

     

     

     

    2018/19

     

     

     

     

    2019/20

     

     

     

     

    2020/21

     

     

     

     

    2021/22

     

     

     

     

    2022/23

     

     

     

     

    2023/24

     

     

     

     

    2024/25

     

     

     

     

     

    Housing Completions – Cranbrook and Sissinghurst Civil Parish

     

    13)  The number of NET housing completions in Cranbrook and Sissinghurst Civil Parish broken down on a per annum basis for the Core Strategy period between 2006/07 and 2024/25.

     

    14)  The number of NET affordable housing completions in Cranbrook and Sissinghurst Civil Parish broken down on a per annum basis for the Core Strategy period between 2006/07 and 2024/25.

     

    Cranbrook and Sissinghurst Civil Parish

    Q13 Net Overall Housing Completions

    Q14 Net Affordable Housing Completions, of which

    Affordable housing for rent

    Shared ownership

    Other affordable home ownership (including Discount Market Sale, First Homes etc)

    2006/07

     

     

     

     

    2007/08

     

     

     

     

    2008/09

     

     

     

     

    2009/10

     

     

     

     

    2010/11

     

     

     

     

    2011/12

     

     

     

     

    2012/13

     

     

     

     

    2013/14

     

     

     

     

    2014/15

     

     

     

     

    2015/16

     

     

     

     

    2016/17

     

     

     

     

    2017/18

     

     

     

     

    2018/19

     

     

     

     

    2019/20

     

     

     

     

    2020/21

     

     

     

     

    2021/22

     

     

     

     

    2022/23

     

     

     

     

    2023/24

     

     

     

     

    2024/25

     

     

     

     

     

    Published: 5 December 2025

  10. Fly tipping 2024-25

    In the last financial year 2024-25 What is the standard FPN fine you issued for fly-tipping? How many vehicles did you seize and destroy that had been used for fly-tipping?

    Published: 5 December 2025