FOI release

Freedom of Information request - Citizen Engagement Platform

Case reference FOI2025/00266

Received 28 May 2025

Published 9 June 2025

Request

1) Do you use a Citizen Engagement platform? 2) If so, what tools do you use? 3) How much do you spend annually on a Citizen Engagement tool? 4) Which month & year does your contract with your supplier end? A citizen engagement platform is a digital tool or system designed to facilitate communication, interaction, and participation between citizens and government or public organisations. Its goal is to make civic involvement easier, more transparent, and more effective. These platforms can be used by governments, cities, or organisations to: - Collect feedback on policies, services, or community issues - Conduct surveys and polls - Enable reporting of local issues, like potholes or graffiti - Share updates, news, and documents with the public - Encourage participatory budgeting or co-creation of solutions Examples include tools like Granicus, CitizenLab, or Commonplace.

Response

1) Do you use a Citizen Engagement platform? Yes

2) If so, what tools do you use? Engagement HQ

3) How much do you spend annually on a Citizen Engagement tool? £12,000 plus VAT

4) Which month & year does your contract with your supplier end? September 2025

Documents

There are no documents for this release.

This is Tunbridge Wells Borough Council's response to a freedom of information (FOI) or environmental information regulations (EIR) request.