Print Room, External Print and Mail room (Inbound and/or Outbound)
Case reference FOI2026/00805
Received 18 May 2026
Published 1 June 2026
Request
Please answer the following questions: Print Room 1. Do you have a print room equipped with one/more high-speed production device/s to handle large volume printing? 2. Is this run by your own staff or outsourced to a third-party provider? 3. If run internally, how many full-time equivalent (FTE) run this facility? 4. Number of devices & model type/s? 5. Name of incumbent supplier? 6. Contract start / end date and length of any option to extend? 7. If outsourced, please advise contract start / end date and length of any option to extend? 8. Was this contract awarded through a framework? If yes, which one used? 9. Annual spend (ex VAT) covering non-pay and staff costs or total outlay if this service is outsourced? External Print 1. Do you outsource any print requirements to external suppliers - for example to print forms, booklets, leaflets, manuals, posters, banners etc - but excluding print / mailing arrangements covering other areas such as revenue-related demands, housing benefit letters, electoral registrations, parking penalty notices etc? 2. Name of incumbent supplier/s? 3. If this arrangement is provided under contract, please advise start / end date and length of any option to extend? 4. Was this contract awarded through a framework? If yes, which one used? 5. Alternatively, was this awarded through a DPS arrangement? 6. Annual spend (ex VAT) for this service over the past 12 months? Mail Room (Inbound and/or Outbound) 1. Do you have your own in-house Mail Room operation? 2. If yes, how is the service run - physical or digital mail distribution? 3. Is this run by your own staff or outsourced to a third-party provider? 4. If run by your own staff, how many full-time equivalent (FTE) staff run this facility? 5. If outsourced, please advise name of current provider, contract start / end date and length of any option to extend? 6. Was this contract awarded through a framework? If yes, which one used? 7. Annual spend (ex VAT) covering non-pay and staff costs or total outlay if this service outsourced? 8. Do you use a Hybrid Mail service / solution? 9. If yes, please (a) name supplier (b) contract start / end date (c) framework through which this awarded? Finally, who is responsible for these arrangements at the Council?
Response
Print Room
1. Do you have a print room equipped with one/more high-speed production device/s to handle large volume printing? Yes
2. Is this run by your own staff or outsourced to a third-party provider? Own Staff
3. If run internally, how many full-time equivalent (FTE) run this facility? One part-time
4. Number of devices & model type/s? One Sharp Digital Full Colour machine
5. Name of incumbent supplier? Sharp
6. Contract start / end date and length of any option to extend? Contract details
7. If outsourced, please advise contract start / end date and length of any option to extend? See link
8. Was this contract awarded through a framework? If yes, which one used? See link
9. Annual spend (ex VAT) covering non-pay and staff costs or total outlay if this service is outsourced? See link
External Print
1. Do you outsource any print requirements to external suppliers - for example to print forms, booklets, leaflets, manuals, posters, banners etc - but excluding print / mailing arrangements covering other areas such as revenue-related demands, housing benefit letters, electoral registrations, parking penalty notices etc? Yes
2. Name of incumbent supplier/s? Corporate comms deals with three mainly Black Lion Press, Cliffe Enterprise and PCP
3. If this arrangement is provided under contract, please advise start / end date and length of any option to extend? No
4. Was this contract awarded through a framework? If yes, which one used? N/A
5. Alternatively, was this awarded through a DPS arrangement? No
6. Annual spend (ex VAT) for this service over the past 12 months? £2,952, £8,278 and around £24,000
Mail Room (Inbound and/or Outbound)
1. Do you have your own in-house Mail Room operation? Yes
2. If yes, how is the service run - physical or digital mail distribution? Physical
3. Is this run by your own staff or outsourced to a third-party provider? Own staff
4. If run by your own staff, how many full-time equivalent (FTE) staff run this facility? Not known. Most is done by individual departments. The facilities Team undertake printing of post for those why are off site. Approx 2 hours per week.
5. If outsourced, please advise name of current provider, contract start / end date and length of any option to extend? N/A
6. Was this contract awarded through a framework? If yes, which one used? N/A
7. Annual spend (ex VAT) covering non-pay and staff costs or total outlay if this service outsourced? N/A
8. Do you use a Hybrid Mail service / solution? No, only in Parking, Comms and Elections Teams
9. If yes, please (a) name supplier (b) contract start / end date (c) framework through which this awarded? N/A
Finally, who is responsible for these arrangements at the Council?
See website here Local Government Transparency Code
Head of Digital Serivces and Communications and Head of Facilities and Community Hubs
Documents
This is Tunbridge Wells Borough Council's response to a freedom of information (FOI) or environmental information regulations (EIR) request.