Debt Collection Practices
Case reference FOI2026/00207
Received 5 February 2026
Published 16 March 2026
Request
1. Council tax arrears
(a) What is the total value (£) of council tax arrears currently held by the authority?
(b) How many individual accounts are currently in council tax arrears?
(c) How many council tax accounts were referred to enforcement agents (e.g. bailiffs) in the last 24 months?
1 Section 1(4) of the Domestic Abuse Act 2021 defines economic abuse as any behaviour that has a substantial adverse effect on another person’s ability to:
(a) acquire, use or maintain money or other property, or
(b) obtain goods or services.
2. Support to Victim-Survivors of Domestic Abuse
(a) In the last 24 months, how many residents experiencing domestic abuse has the council supported with debt-related relief or support (e.g. council tax reductions, payment plans, discretionary hardship payments, write-offs)?
(b) Does the authority record or monitor whether a resident requesting debt relief has experienced domestic abuse? If so, how many such cases have been recorded in the last 24 months?
3. Debt Recovery and Domestic Abuse Policies
(a) Does the authority have any policies, procedures, or guidance documents that refer to domestic abuse as a consideration in debt recovery processes (including enforcement, recovery pauses, or alternative arrangements)? Please provide a copy or link.
(b) Does the authority have any policies, procedures, or guidance that include domestic abuse as a factor in determining eligibility for council tax write-offs or reductions under Section 13A(1)(c) of the Local Government Finance Act 1992?
4. Discretionary Write-Off Monitoring
(a) Does the authority monitor or record the use of discretionary council tax write-offs granted under Section 13A(1)(c)?
(b) If yes: How many discretionary council tax write-off requests were
(i) received and
(ii) approved and
(iii) not approved in the last 24 months?
(c) In how many of those
(i) received
(ii) approved and
(iii) not approved cases was domestic abuse recorded as a contributing factor or reason for the request?
(d) Does the authority monitor and record the decision maker and decision-making time scale for council tax write offs?
If yes:
(i) Who was the decision maker for these cases and
(ii) what was the average time taken to make a decision and
(iii) were individuals given a written explanation when a request is refused?
5. Approaches to Other Public Sector Debts
(a) Does the authority have policies or guidance in place relating to recovery of other public sector debts (e.g. housing arrears, benefit overpayments, social care charges)?
(b) Do any of these policies explicitly reference domestic abuse as a relevant factor in debt recovery or relief decisions?
(c) Please provide copies or links to these policies.
6. Enforcement Agents
(a) Are external enforcement agents used for council tax recovery? If yes, please provide the name(s) of current suppliers.
(b) Did your procurement or process for selection of external enforcement agents consider vulnerability in relation to domestic abuse? (c) Do your contracts with these suppliers set out requirements on vulnerability in relation to domestic abuse?
(d) Do you share vulnerability relating to domestic abuse with enforcement agents, and if so under what policy or data sharing agreement?
Please provide copy of the applicable data sharing agreement, if available.
7. Training and practice
(a) Are your staff required to undertake training that include identifying signs of domestic abuse?
(b) Are your staff required to undertake training that includes identifying signs of economic abuse?
Response
1. Council tax arrears
(a) What is the total value (£) of council tax arrears currently held by the authority? - £10,069,274.91
(b) How many individual accounts are currently in council tax arrears? – Information Not Held
(c) How many council tax accounts were referred to enforcement agents (e.g. bailiffs) in the last 24 months? - 3770
1 Section 1(4) of the Domestic Abuse Act 2021 defines economic abuse as any behaviour that has a substantial adverse effect on another
person’s ability to:
(a) acquire, use or maintain money or other property, or
(b) obtain goods or services.
2. Support to Victim-Survivors of Domestic Abuse
(a) In the last 24 months, how many residents experiencing domestic abuse has the council supported with debt-related relief or support (e.g. council tax reductions, payment plans, discretionary hardship payments, write-offs)? – Information Not Held
(b) Does the authority record or monitor whether a resident requesting debt relief has experienced domestic abuse? If so, how many such cases have been recorded in the last 24 months? – Information Not Held – No record is kept.
3. Debt Recovery and Domestic Abuse Policies
(a) Does the authority have any policies, procedures, or guidance documents that refer to domestic abuse as a consideration in debt recovery processes (including enforcement, recovery pauses, or alternative arrangements)? Please provide a copy or link. – Information Not Held
(b) Does the authority have any policies, procedures, or guidance that include domestic abuse as a factor in determining eligibility for council tax write-offs or reductions under Section 13A(1)(c) of the Local Government Finance Act 1992? – Information Not Held
4. Discretionary Write-Off Monitoring
(a) Does the authority monitor or record the use of discretionary council tax write-offs granted under Section 13A(1)(c)? - Yes
(b) If yes: How many discretionary council tax write-off requests were (i) received and (ii) approved and (iii) not approved in the last 24 months? – Only successful awards are recorded – 7 matters have been awarded in the last 24 months
(c) In how many of those (i) received (ii) approved and (iii) not approved cases was domestic abuse recorded as a contributing factor or reason for the request? – Information Not Held - The reason for the arrears is not recorded, its taken on a case by case basis, if we are aware of DA/FA this will be considered during the decision making process
(d) Does the authority monitor and record the decision maker and decision-making time scale for council tax write offs? If yes: (i) Who was the decision maker for these cases and (ii) what
was the average time taken to make a decision and (iii) were individuals given a written explanation when a request is refused?
i) Anyone within the Business Support team
ii) Information Not Held - Case by case basis
iii) Yes, Decision Notices are issued in ALL cases
5. Approaches to Other Public Sector Debts
(a) Does the authority have policies or guidance in place relating to recovery of other public sector debts (e.g. housing arrears, benefit overpayments, social care charges)? - Yes
(b) Do any of these policies explicitly reference domestic abuse as a relevant factor in debt recovery or relief decisions? - No
(c) Please provide copies or links to these policies. - HB Overpayment Recovery Good Practice Guide attached
6. Enforcement Agents
(a) Are external enforcement agents used for council tax recovery? If yes, please provide the name(s) of current suppliers. - Mid Kent Enforcement Services, Rundles, Stanford & Green, Marstons
(b) Did your procurement or process for selection of external enforcement agents consider vulnerability in relation to domestic abuse? - Considered vulnerability in general
(c) Do your contracts with these suppliers set out requirements on vulnerability in relation to domestic abuse? - No
(d) Do you share vulnerability relating to domestic abuse with enforcement agents, and if so under what policy or data sharing agreement? Please provide copy of the applicable data sharing agreement, if available. - We would class domestic abuse as a vulnerability, and all vulnerability is shared
7. Training and practice
(a) Are your staff required to undertake training that include identifying signs of domestic abuse? - Yes (Safeguarding Adults Elms training)
(b) Are your staff required to undertake training that includes identifying signs of economic abuse? - Yes (Safeguarding Adults Elms training)
Documents
This is Tunbridge Wells Borough Council's response to a freedom of information (FOI) or environmental information regulations (EIR) request.