Pavement Condition and Repair Data
Case reference FOI2026/01188
Received 22 July 2026
Published 14 August 2026
Request
Response
1. The total number of pavement or footpath defect reports (including trip hazards, broken slabs, uneven surfaces, and missing tactile paving) received by the council in each of the last three financial years (2022/23, 2023/24, 2024/25), broken down by ward where possible.
TWBC are not responsible for pavement or footpath defects on adopted highways, this is a KCC responsibility. From a Property perspective there is a small number of sites that TWBC own, some have small sections of footpath or pavement, however these are not separately listed as the land parcels and include other elements. 2023/24 – 1 defect raised for a TWBC pavement, repaired within 3 days, total cost £500.
2024/25 – 0 defects raised. 2025/26- 0 defects raised.
Our Parks Team have supplied the following information. Please note this is in relation
to Parks run by TWBC.
Minor repairs to tarmac paths directly ordered by Parks for repairs to potholes.
2022 - £0
2023 - £1850 repair to stone steps, £130 pothole repair.
2024 £125 pothole repair
2025 - £588 repair to damaged tarmac path, £3,246 repairs to tarmac paths
2. The total number of pavement defects repaired in each of those years, and the average time from report to completed repair.
Where this information is held, please see above.
3. The total expenditure on pavement maintenance and repair in each of the last three financial years, broken down between (a) the council's own estate (town centre, car parks, council-owned land) and (b) any contributions to or arrangements with KCC Highways for adopted footways.
a) TWBC do not break works down in the way that has been requested. The total expenditure for pavement repairs resulting from defect reports over the last 3 years is £500 on the 1 defect in 2023/24
b) TWBC do not have arrangements with KCC for contributions for adopted footways.
4. Whether the council has undertaken or commissioned any assessment of DDA (Disability Discrimination Act) or Equality Act 2010 compliance for pavements and pedestrian crossings in the town centre. If so, please provide a copy of any assessment reports or action plans.
No information held
5. The total number of personal injury claims or complaints received relating to pavement condition in each of the last three financial years, and the total compensation paid.
Total payments made £58,893.
Received 3 additional complaints about KCC pavements and deferred to them.
6. Whether the council maintains a register or database of known pavement defects awaiting repair. If so, the current total number of outstanding defects.
TWBC carries out condition surveys of all assets, this information is stored on CPM (Civica Property Management). Where a defect is deemed to be a high priority repair
(Emergency, P1 or P2), works are raised to repair that defect within the associated time. All pavement and highways defects are raised in line with national guidance and
precedents set in case law. TWBC therefore has no outstanding intervention level
defects, only non-intervention level defects that are monitored for deterioration.
Documents
This is Tunbridge Wells Borough Council's response to a freedom of information (FOI) or environmental information regulations (EIR) request.