Software Systems for Departments
Case reference FOI2025/01118
Received 30 October 2025
Published 14 November 2025
Request
This FOI request concerns the software systems currently in use by your local authority to support the functions listed below.
Please note that more than one functionality may be served by the same software, or each may be covered by a different software system or even different providers, depending on your technological configuration.
Where the requested information is already in the public domain, please provide the relevant URLs and guidance on how to access it.
Functionalities:
* Planning
* Building Control
* Land Charges
* Environmental Health
* Licensing (In case of bundling the above functionalities, please specify which functionalities are covered by the contract)
1. Software System in Use For each of the functions mentioned above, please provide:
* a) The name of the software/product
* b) The vendor/provider
* c) Whether the version used at your local authority is on-premise or cloud-hosted
* d) The year of original implementation
* e) Was it a direct awarded or RFP (if RFP, please provide the link for all relevant information)
* f) The respective contract’s end date; term extension clauses and respective conditions; and current plans to use the extension option (if applicable)
2. Supplier Performance For each of the functions mentioned before:
* a) Is the vendor currently (or in the last 12 months) under any performance improvement measures, as described in their respective contract?
3. Expenditure For each of the functions mentioned before:
* a) Please indicate the total contract value (TCV), the implementation cost and the total on-going annual subscription cost
4. Licenses / Users For each of the functions mentioned before:
* a) Current number of active users licenses
* b) Current number of active users
5. Other
* a) Are there any ongoing discussions, proposals, or binding decisions related to local government reorganization involving your authority (as part of the Local Government Reorganization programmed) — including potential structural changes such as consolidation into a unitary authority or shared service arrangements with neighboring councils? If it is public knowledge, can you provide the councils with which the consolidation will occur?
Response
Please see attached Excel spreadsheet for response.
Documents
This is Tunbridge Wells Borough Council's response to a freedom of information (FOI) or environmental information regulations (EIR) request.