Please treat this as a request for information under the Freedom of Information Act 2000.
To understand how your organisation structures and resources digital delivery, please provide the following concise information:
1. Team Sizes & Structure For the following teams, please provide total FTEs and the number of managers vs staff:
* CRM development
* Web development
* Web content
* Digital/UX/Service Design
* Business Analysts supporting CRM/digital
* Integration team supporting CRM/Web integrations
* CIO/Change/Transformation officers supporting CRM/digital/web
Please also confirm:
* Number of permanent vs temporary staff
* Number of current vacancies
2. Pay Bands For each of the above teams, please provide the salary band/grade used for recruitment.
3. Remit For each team, please provide a short summary of responsibilities including websites managed including subsites and how many online forms the CRM supports.
4. Costs Please provide:
* Annual staffing budget for digital/CRM/web functions
* Annual licence/support costs for CRM, website CMS and integration platforms
5. Platforms Used Please confirm the CRM system, CMS platform, integration platform and online forms tools currently used. If publicly available, a link to any recent Digital or Customer Strategy would also be appreciated.