Freedom of information (FOI) releases from TWBC

This is a disclosure log of Tunbridge Wells Borough Council's responses to freedom of information (FOI) or environmental information regulations (EIR) requests that might be of wider public interest.

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256 disclosures

  1. Noise complaints

    Please could you provide me with the following information broken down by calendar year: 1. In each of the past five calendar years, how many noise complaints has your authority received? 2. In each of the past five calendar years, how many of those noise complaints required formal action to be taken? 3. In each of the past five calendar years, how many of those noise complaints concerned amplified music? 4. In each of the past five calendar years, how many of those noise complaints concerned animal noises (barking dogs etc) 5. In each of the past five calendar years, how many of those noise complaints concerned DIY/construction (drilling/sawing/hammering etc) 6. In each of the past five calendar years, how many of those noise complaints concerned general household noise (banging of doors/arguments/shouting)? 7. In each of the past five calendar years, how many of those noise complaints concerned gatherings/parties? 8. In each of the past five calendar years, how many of those noise complaints have led to noise abatement notices issued by the council? 9. In each of the past five calendar years, how many of those noise complaints have led to prosecutions by the council? 10. In each of the past five calendar years, how many of those prosecutions were successfully prosecuted by the council? I have attached a template excel document, with a row for each year requested, and a column for each request. Please note it is in descending order from 2025-2021. Please can you provide the information by inputting the requested data into the corresponding section of the document provided and sending it back.

    Published: 6 February 2026

  2. Systems Information

    What software is used to manage your PMO projects? What software is used to manage your Risk register? Do your leadership team have live access to updates regarding the corporate plan? Who is your lead for Project Management? Who controls your risk register? Is any part of the organisation using Microsoft Project Online? If yes which teams / departments? What is your organisations policy in regards to AI and AI solutions? If your authority is in England please answer the flowing additional questions: Are you likely impacted by LGR? Who is your LGR lead?

    Published: 6 February 2026

  3. St. Mark's Recreation Ground

    1) Please advise the full details regarding any sale of the land forming any part of St. Mark's Recreation Ground from 1988 to the present date. Information requested to include but not limited to: the date of disposal, the purchase price, the purchaser, valuations obtained, the full reports or formal details and TWBC approvals of any sale whether leasehold or freehold including full conditions of sale including any liens imposed on the sale.

    2) Please advise the full details of all expenditure on the Recreation Ground made by TWBC or their contractors including landscaping, drainage works and general maintenance including after any sale.

    Published: 5 February 2026

  4. Trade Union Business

    Please advise:

    1. The details of any office accommodation your organisation provides to staff to carry out trade union business.

    Please include details of:

    * space measured in square feet

    * how much of this space is contained within entirely separate buildings (i.e. occupied solely by staff carrying out trade union business)

    * whether a professional valuation of the market rental value of the space has been sought either in-house or externally, and if so, what the valuation of the space was

    * any charges the council levy for office space given to trade unions.

    2. Do you deduct trade union subscriptions for any of your employees via payroll (sometimes known as the "check off" system)? If so, do you charge a fee to the trade unions concerned for providing this service?

    3. With regard to trade union facility time, please provide the total cost of facility time from your pay bill for the financial year 2024/25 and the budget for the current financial year.

    Please also advise the current number of employees that you fund to be union officials, measured as full time equivalents? (For guidance on definitions please refer to the Government's Transparency Code for local government: https://www.gov.uk/government/publications/local-government-transparency-code-2015/local-government-transparency-code-2015)

    4. Please advise any estimates for other costs met for those staff on trade union facility time apart from salaries - including travel expenses, office supplies, telephone expenses and energy bills.

    Published: 5 February 2026

  5. Right To First Refusal on RTB homes

    I understand that since August 2005, owners of homes sold under Right To Buy rules within 10 years have had to apply to the council for a right of first refusal. Under this Statutory Instrument: https://www.legislation.gov.uk/uksi/2005/1917/made I would like to ask how many homeowners have told the council of their intention to sell since the rules came into force on August 10 2005 to the date this request is received. I would like this data broken down by calendar year, if possible. I would also like to ask how many times the council exercised its Right To First Refusal (as under Section 156 A of the Housing Act 1985) for each year between 2005 to the date this request is received, broken down by calendar year. If the data is not available from August 10, 2005, please provide it from as far back as you are able to, to the date this request is received.

    Published: 4 February 2026

  6. Temp accommodation

    1. Please confirm the number of households currently accommodated within all types of temporary accommodation provided under a section 193(2) Housing Act 1996 duty, who were accepted as having said duty owed to them by yourselves in your capacity as a Local Housing Authority prior to the date of 9 November 2012. For the avoidance of any doubt, I request that the above figure include households accommodated per the outlined criteria both within and without the boundaries of the Local Housing Authority district.

    Published: 3 February 2026

  7. CPNs and PSPOs

    CPNs

    1. Please state the number of Community Protection Notices (CPNs) issued by your authority in the periods:

    a. November 2023-October 2024;

    b. November 2024-October 2025.

    Please also state the number of Community Protection Warnings (CPWs) issued within these periods.

    2. If possible, please state the subject of these CPNs/CPWs - for example, by providing the texts, or stating the subject matter of the orders (e.g. Litter, waste, ASB).

    3. Please state the number of fixed penalty notices (FPNs) issued for the offence of breach of CPN between November 2024-October 2025.

    Please state the offences for which these FPNs were issued.

    PSPOs

    4. Please state the number of Public Spaces Protection Orders (PSPOs) currently live within your authority.

    5. Please provide a link to the PSPO texts online.

    If no link is available, please attach the PSPO texts.

    6. Please state the number of fixed penalty notices (FPNs) issued for the offence of violating a PSPO in the following calendar years:

    - a. 2024

    - b. 2025

    7. Where possible, please state the offences for which these PSPO FPNs were issued (eg begging, alcohol, dog control, dispersal).

    8. Please state whether these PSPO FPNs were issued by a private company (Y/N). If so, please state the name of the company.

    Published: 29 January 2026

  8. FPN's

    1. How many Fixed Penalty Notices have you issued each year since 2023? 2. Could you provide a breakdown of what offences have triggered FPNs each year since 2020, or at least since 2023? 3. How much do you charge per FPN for standard offences such as littering or flytipping? 4. Do you outsource your litter enforcement and if so for how much and who to? 5. How many Public Space Protection Orders have you implemented in the last five years, and for what?

    Published: 27 January 2026

  9. Stray dogs

    Please provide, for the period January 2021 to December 2025: * The number of reported cases of abandoned dogs and/or stray dogs * The total number of abandoned and/or dogs taken in, seized, or otherwise handled by your council, broken down by month * The number of abandoned and/or stray dogs returned to their owner If possible, I would appreciate the data being presented as a year-by-year breakdown

    Published: 26 January 2026

  10. SWEP activations in summer 2025

    Could you please send me the following information regarding Tunbridge Wells Borough Council's use of the Severe Weather Emergency Protocol (SWEP) during summer 2025. * How many times Tunbridge Wells Borough Council's Severe Weather Emergency Protocol (SWEP) was activated between the dates 31 May 2025 and 1 September 2025, inclusive. * For each activation, the exact date range the SWEP was active between, inclusive (e.g. if the SWEP was activated on 10 June 2025 and ended on 14 June 2025, the date range would be 10/06/2025-14/06/2025). * For each activation, the reason why the SWEP was activated. * For each activation, a list of actions the council took to support people while the SWEP was active, including any actions that were taken to support people in social rented housing owned by the council. * A copy of your latest Severe Weather Emergency Protocol policy document, or a link to where a copy can be found on your website.

    Published: 26 January 2026