Freedom of information (FOI) releases from TWBC

This is a disclosure log of Tunbridge Wells Borough Council's responses to freedom of information (FOI) or environmental information regulations (EIR) requests that might be of wider public interest.

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195 disclosures

  1. Under the Freedom of Information Act 2000, I am seeking aggregated data regarding public complaints made to Tunbridge Wells Borough Council about problematic driver and vehicle behaviour. Please provide, for the years 2020 to the most recent available date, annual totals for: - Public complaints relating to cars that are excessively noisy, including those believed to be deliberately modified or driven to emit excessive noise (e.g., “boy racers,” “revving engines,” “loud exhausts”). - Public complaints about antisocial driving behaviours, including but not limited to speeding, street racing, dangerous driving, and use of vehicles in a manner causing harassment, alarm, or distress. - Any other categories of road-user or vehicle-related nuisance or antisocial behaviour maintained in your records (please specify category name if not obvious). For each category, please supply: - The total number of complaints per year (2020, 2021, 2022, 2023, and 2024/2025 if available). - The method of reporting (if recorded: e.g., email, hotline, online portal, etc.). - Any notes on how these issues are classified or defined by your council (if recorded). - If possible, please provide the response as a structured spreadsheet (CSV or XLSX) with columns: “Year”, “Complaint Type”, “Number of Complaints”, ”Method”, ”Notes” for easier national comparison. If records are not broken down as requested, please provide whatever aggregated or category-level information is available.

    Published: 12 November 2025

  2. 1. Number of planning applications received between 1st April 2024 and 31st March 2025? 2. No. of FTE staff within administration team supporting Development Management Function (not including planning policy)? 3. Does the administration function supporting development management include validation and support the Conservation and Enforcement Team? 4. No. of LLC1 land change searches between 1st April 2024 and 31st March 2025? 5. No. of FTE staff within administration team supporting Land Charges Function? 6. Has the Land Charges Function migrated to Land Registry? 7. Has the Land Charges Function migrated to Land Registry? 8. Which department do Land Charges and Street Name and Numbering sit within? 9. Salary banding levels of administration and land charges staff Are you requesting info for a certain time period? Yes Start: 01/04/2024 End: 31/03/2025

    Published: 11 November 2025

  3. Under the Freedom of Information Act 2000, please provide a list of all residential or mixed-use buildings within your local authority area that meet any of the following criteria:

    • Have applied for or received funding under the Building Safety Fund or Cladding Safety Scheme;

    • Have been identified by Building Control as having external wall systems (EWS1) requiring remediation;

    • Contain ACM, HPL, or other combustible cladding materials recorded by your authority.

    For each building, please include (where not exempt under Section 40 or 43):

    • Building name and street address

    • Postcode

    • Number of storeys

    • Status (e.g. remediation pending / completed / funding approved / withdrawn)

    • Managing agent or responsible entity, if available I understand personal data may be exempt and am content to receive block-level or development-level information only (no individual flats).

    Please provide the data in spreadsheet or CSV format where possible.

    Published: 10 November 2025

  4. * How many scrap metal dealer sites currently have a site licence in your area/council/authority? * How many scrap metal collectors (mobile) currently have a site licence in your area/council/authority? * When did you last share these data with the Environment Agency to enable them to add them to the Register? In addition, under the same FOI, I would be grateful if you could tell me: * How much were your licences (site and collector each) in 2025? * How much do you intend to charge (respectively) in 2026? * How many visits to scrap metal sites have your officers undertaken in 2025?

    Published: 10 November 2025

  5. I am writing to request information under the Freedom of Information Act 2000. Please provide the following details for the last five financial years (or the most recent available period):

    1. The total quantity by retailer and value of charges or fines levied by your council on retailers for the removal, storage, and disposal of abandoned shopping trolleys, under the powers granted by the Clean Neighbourhoods and Environment Act 2005 and/or Schedule 4 of the Environmental Protection Act 1990.

    2. A breakdown of these charges by retailer, including the number of trolleys recovered and the total amount charged per retailer.

    3. Any policy documents or fee schedules used to determine the charges applied to retailers for abandoned trolleys.

    4. Whether your council operates a voluntary trolley collection scheme with retailers, and if so, which retailers are participating. If this information is already publicly available, please direct me to the relevant documents or web pages. I would prefer to receive the information in electronic format.

    Published: 10 November 2025

  6. Please can you send, in a spreadsheet format, the number of emergency housing requests made by refugees to your council for each month from the start of June 2024 to the end of October 2025 please?

    Published: 7 November 2025

  7. Under the Freedom of Information Act 2000, I request the following aggregate data on expenses for senior staff in your local authority. "Senior staff" means directors, heads of department/service, and equivalent (e.g., chief officers). For financial years 2023/24 and 2024/25 (to date): 1. Please provide total expenses claimed by senior staff, broken down by category: Travel (e.g., flights, mileage, taxis/transfers). Accommodation (e.g., hotels, including rates per night and duration). Conferences/seminars (e.g., registration fees, abroad/domestic). Hospitality/entertainment (e.g., meals, receptions, gifts). Other (please specify). 2. For each category please provide a breakdown by senior staff group (e.g., total per directorate); any sponsorship/third-party funding received and net council cost after offsets. 3. Please show the top 5 highest individual claims (anonymized totals only, with event/purpose if applicable). Please provide in spreadsheet/table format (e.g., with columns for category, amount, date, purpose), or links to published reports. Aggregates only; no personal names/details.

    Published: 7 November 2025

  8. I am writing to request information under the Freedom of Information Act 2000 regarding the uptake of the ECO4 (Energy Company Obligation, Phase 4) scheme within your council area. Specifically, I would like to request the following information for the most recent full financial year (and, if available, for previous years since the start of ECO4 in 2022): 1. ECO4 Grants Uptake * The total number of households within your local authority that have received upgrades under the ECO4 scheme. * The breakdown of these households by property type (e.g., detached, semi-detached, terraced, flat) and tenure (owner-occupied, private rented, social housing). * The total amount of ECO4 funding distributed within your local authority area. 1. Types of Energy Efficiency Measures Installed • A list and count of the types of measures installed (e.g., insulation, boiler replacement, heat pumps, solar panels, etc.). 1. Potential or Estimated Annual Energy Savings • Any available data or estimates on average or total annual energy bill savings per household or for the local authority area, resulting from ECO4-funded improvements. 1. Application and Eligibility Data • The number of ECO4 applications received, approved, and rejected within your local authority area. • If available, reasons for common application rejections. If possible, please provide this data in a CSV or Excel format. If any part of this request exceeds the appropriate cost limit under the FOI Act, please advise me as to how I may refine my request to remain within the limit.

    Published: 7 November 2025

  9. I would like to ask for the number of homes which were sold under RtB rules between the beginning of the scheme in 1980 and March 31 2025 which have since been rebought by the council (on any date to the date this request is received).

    Crucially, I would ask for the following information on each home re bought under the scheme.

    Address (as far as it can be shared)

    Right to Buy Sale price

    Sale date

    Repurchase price

    Repurchase date

    Please let me know if there are any questions about my request. If your council has not repurchased any RtB properties, please indicate so to me.

    Published: 7 November 2025

  10. Under the Freedom of Information Act 2000 (FOIA), I am requesting the following information regarding your council's expenditure on foreign language translation and interpretation services. For the calendar year 2024-2025 as well as the fiscal year 2024/2025, please provide the following: 1. The total amount spent on foreign language translation (written documents) and interpretation (spoken, including telephone and face-to-face) services across all council departments/services. 2. The number of foreign language translation/interpretation requests received and fulfilled in each year (e.g., 2024-25: 500 requests, 450 fulfilled). 3. A list of the 15 most common foreign language translation requests received with number of requests and fulfilled (e.g., 1. Polish 250 requests, 100 fulfilled) 4. Details of any current contracts or providers for these services (e.g., provider name, contract start/end dates, total value (excluding commercially sensitive pricing). If the council uses an inhouse team rather than contractors, please specify this. For clarity, this request is limited to services for non-English spoken or written languages (e.g., Polish, Urdu, Arabic). Please exclude any costs related to British Sign Language (BSL), other sign languages, Braille, or accessibility services for disabilities, unless they cannot be easily separated out within the statutory FOI cost limits. Please specify if these costs have been included. Please provide in either .PDF, .docx or .xls spreadsheet format where possible. If any part exceeds the Section 12 cost limit, please prioritize items 1 and 2, advise on the excess, and suggest refinements.

    Published: 7 November 2025