Freedom of information (FOI) releases from TWBC

This is a disclosure log of Tunbridge Wells Borough Council's responses to freedom of information (FOI) or environmental information regulations (EIR) requests that might be of wider public interest.

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302 disclosures

  1. unpaid PCN bailiff referrals

    * The number of bailiff referrals made by your council for unpaid Penalty Charge Notices / PCNs (for parking illegally, breaking moving traffic rules or driving in a bus lane) in 2021, 2022, 2023, 2024 and 2025 Please provide separate figures for each individual calendar year e.g. 768 bailiff referrals made for unpaid PCNs in 2021, 423 bailiff referrals made for unpaid PCNs in 2025, etc.

    Published: 21 April 2026

  2. Vehicle Policy Dunorlan Park

    I wish to make an FOI request for the Vehicle Policy for Dunorlan Park

    Published: 21 April 2026

  3. Licensing of Activities involving Animals

    I am requesting the following information for your local authority area, as held at the date this request is processed: 1.The total number of currently licensed businesses authorised to sell animals as pets. 2.Of those currently licensed businesses, how many are licensed to sell: *Mammals *Birds *Reptiles *Amphibians *Fish *Invertebrates For the avoidance of doubt: I am requesting the number of premises licensed to sell animals as pets, not the number of specimens.

    Published: 17 April 2026

  4. Drone Usage Policies and Byelaws

    I am writing to make an information request regarding the Council's regulations on the use of drones (UAVs) on or over land under your jurisdiction. 1. Please provide copies of any byelaws currently in force that restrict or regulate the take-off or landing of drones from Private-owned land. 2. Please provide any internal policies or guidance documents used by the Council regarding the enforcement of privacy or nuisance complaints related to drone activity. 3. Does the Council currently use drones for planning enforcement, building control, or land surveying? If so, please provide the privacy impact assessment associated with these operations.

    Published: 15 April 2026

  5. Temporary accommodation health and safety data

    Please provide the following information for each of the last two complete financial years: * 2023/24 * 2024/25 And, where readily available, please also provide 2025/26 year-to-date figures up to your latest complete month, shown separately.

    Please provide:

    1. The number of households placed in temporary accommodation at any point during each period.

    If held, please also provide the figure for households with dependent children.

    2. The number of households in temporary accommodation on the last day of each period.

    If held, please also provide the figure for households with dependent children.

    3. The total number of inspections, checks or other property standards / health and safety visits carried out in relation to temporary accommodation during each period.

    4. The number of temporary accommodation properties, placements or cases where serious hazards were identified during each period.

    If your authority records these differently, please provide the closest equivalent measure used.

    5. The number of complaints or reports received relating to the condition, health or safety of temporary accommodation during each period.

    6. The number of formal enforcement actions taken in relation to temporary accommodation properties during each period.

    If possible, please include the total number and, where readily available, a breakdown by type of action.

    7. For 2024/25 only, if readily available, please provide the main issue types identified in temporary accommodation, for example:

    * damp and mould

    * fire safety

    * electrical safety

    * heating / hot water failure

    * pests / infestation

    * overcrowding / space standards

    * structural hazards

    1. For 2024/25 only, if readily available, please provide:

    * the number of complaints relating specifically to damp and mould

    * the number of complaints relating specifically to fire safety

    * the average or median time to first response for condition-related complaints

    1. For 2024/25 only, if readily available, please provide the number of temporary accommodation providers or landlords that were:

    * removed from use due to standards or condition concerns, or

    * subject to a formal “do not use” decision or equivalent

    Published: 10 April 2026

  6. Reductions to Council Tax

    This is an information request regarding recipients of discretionary reductions to council tax.

    For clarity, this refers to discretionary reductions granted under Section 13A(1)(c) of the Local Government Finance Act 1992 (or equivalent discretionary council tax relief powers).

    Please include the following information for the following years 2023/24, 2024/25, 2025/26

    * Total number of households receiving discretionary reductions to council tax

    * A breakdown of the categories or criteria used to award these reductions (e.g. hardship, medical, exceptional circumstances), and the number of awards in each category, where recorded.

    * The number of households receiving a 100% reduction in council tax liability through discretionary reductions (i.e. paying no council tax after discretionary relief is applied)

    Published: 9 April 2026

  7. Percentages of CCTV cameras currently not operational

    * Information on the number of CCTV cameras in your area

    * Information on the number of cameras that are faulty or non-operational across your area to date (March 2nd 2026) and also during the following periods 2024, 2025 and the current 2026 period.

    This can be broken down into months or years. However, the data is held.

    * A percentage and number breakdown on reasons for them not being in use, ie vandalised, faulty, outdated equipment etc

    * Where there were faulty cameras, I would like details on how long it took for those faults to be fixed. I am looking for data on the date a camera was reported faulty and then a date for when it was fully operational again.

    * Details on how often CCTV systems in your area are reviewed, when was the last time the systems were reviewed or audited as a whole to check suitability rather than fault fixing specific cameras.

    Published: 27 March 2026

  8. Solar panels on council housing

    Under the Freedom of Information Act 2000, I would like to know the following:

    A) What is the total number of residential houses and flats that this local authority currently owns or rents?

    B) How many of this local authority’s owned or rented homes are currently fitted with solar panels or other solar technology?

    C) How many of this local authority’s owned or rented homes currently score an EPC rating of D, E, F or G?

    Published: 27 March 2026

  9. CAFM Systems within Council's

    Q1. What software solutions does the Council currently use for CAFM (Computer-Aided Facilities Management) or IWMS (Integrated Workplace Management Systems)? If multiple solutions are in use, please list all systems, including any niche, specialist, or secondary solutions.

    Q2. What are the contractual terms for each solution? Please provide the contract start and end dates. If the contract is annual or rolling, please indicate this and include any renewal terms.

    Q3. What are the Council’s current plans at the end of each contract? For example, does the Council intend to renew, extend, replace, or re-evaluate the software solution?

    Q4. What are the total contract values for each solution? Please provide annual, monthly, or total lifetime costs, as applicable.

    Q5. Who is responsible for managing the CAFM/IWMS system(s)? Please provide their name, job title, and department.

    Published: 26 March 2026

  10. HMO Register

    I am requesting access to the current public register of all licensed Houses in Multiple Occupation (HMOs) within the Tunbridge Wells Council area. For each licensed HMO, please provide the following information where held: * Full property address * Licence status (active) * Licence start date and expiry date * Maximum number of occupants permitted under the licence I am aware that a redacted register is published online; however, this request relates specifically to the full public register as maintained by the council. I would prefer the information to be provided in an electronic format (Excel or CSV) if available. If any part of this request is considered exempt, please supply the remaining information and cite the relevant exemption(s) relied upon. This information is required for property research, regulatory compliance, and housing market analysis.

    Published: 18 March 2026