Freedom of information (FOI) releases from TWBC

This is a disclosure log of Tunbridge Wells Borough Council's responses to freedom of information (FOI) or environmental information regulations (EIR) requests that might be of wider public interest.

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197 disclosures

  1. Planning Committee Membership (2000–present)

    Under the Freedom of Information Act 2000, I would like to request the following information: • A list of all councillors who are or have been members of the planning committee, for the period 2000 to the present day. • For each councillor, please include their start and end dates of service on the committee. • Please also indicate which councillor(s) served as Chair of the committee, and their corresponding dates in that role.

    Published: 14 November 2025

  2. Software Systems for Departments

    This FOI request concerns the software systems currently in use by your local authority to support the functions listed below.

    Please note that more than one functionality may be served by the same software, or each may be covered by a different software system or even different providers, depending on your technological configuration.

    Where the requested information is already in the public domain, please provide the relevant URLs and guidance on how to access it.

    Functionalities:

    * Planning

    * Building Control

    * Land Charges

    * Environmental Health

    * Licensing (In case of bundling the above functionalities, please specify which functionalities are covered by the contract)

    1. Software System in Use For each of the functions mentioned above, please provide:

    * a) The name of the software/product

    * b) The vendor/provider

    * c) Whether the version used at your local authority is on-premise or cloud-hosted

    * d) The year of original implementation

    * e) Was it a direct awarded or RFP (if RFP, please provide the link for all relevant information)

    * f) The respective contract’s end date; term extension clauses and respective conditions; and current plans to use the extension option (if applicable)

    2. Supplier Performance For each of the functions mentioned before:

    * a) Is the vendor currently (or in the last 12 months) under any performance improvement measures, as described in their respective contract?

    3. Expenditure For each of the functions mentioned before:

    * a) Please indicate the total contract value (TCV), the implementation cost and the total on-going annual subscription cost

    4. Licenses / Users For each of the functions mentioned before:

    * a) Current number of active users licenses

    * b) Current number of active users

    5. Other

    * a) Are there any ongoing discussions, proposals, or binding decisions related to local government reorganization involving your authority (as part of the Local Government Reorganization programmed) — including potential structural changes such as consolidation into a unitary authority or shared service arrangements with neighboring councils? If it is public knowledge, can you provide the councils with which the consolidation will occur?

    Published: 14 November 2025

  3. Complaint Data on Driver/Car Behaviour

    Under the Freedom of Information Act 2000, I am seeking aggregated data regarding public complaints made to Tunbridge Wells Borough Council about problematic driver and vehicle behaviour. Please provide, for the years 2020 to the most recent available date, annual totals for: - Public complaints relating to cars that are excessively noisy, including those believed to be deliberately modified or driven to emit excessive noise (e.g., “boy racers,” “revving engines,” “loud exhausts”). - Public complaints about antisocial driving behaviours, including but not limited to speeding, street racing, dangerous driving, and use of vehicles in a manner causing harassment, alarm, or distress. - Any other categories of road-user or vehicle-related nuisance or antisocial behaviour maintained in your records (please specify category name if not obvious). For each category, please supply: - The total number of complaints per year (2020, 2021, 2022, 2023, and 2024/2025 if available). - The method of reporting (if recorded: e.g., email, hotline, online portal, etc.). - Any notes on how these issues are classified or defined by your council (if recorded). - If possible, please provide the response as a structured spreadsheet (CSV or XLSX) with columns: “Year”, “Complaint Type”, “Number of Complaints”, ”Method”, ”Notes” for easier national comparison. If records are not broken down as requested, please provide whatever aggregated or category-level information is available.

    Published: 12 November 2025

  4. Planning and land charges

    1. Number of planning applications received between 1st April 2024 and 31st March 2025? 2. No. of FTE staff within administration team supporting Development Management Function (not including planning policy)? 3. Does the administration function supporting development management include validation and support the Conservation and Enforcement Team? 4. No. of LLC1 land change searches between 1st April 2024 and 31st March 2025? 5. No. of FTE staff within administration team supporting Land Charges Function? 6. Has the Land Charges Function migrated to Land Registry? 7. Has the Land Charges Function migrated to Land Registry? 8. Which department do Land Charges and Street Name and Numbering sit within? 9. Salary banding levels of administration and land charges staff Are you requesting info for a certain time period? Yes Start: 01/04/2024 End: 31/03/2025

    Published: 11 November 2025

  5. Cladding / EWS1 Buildings in Your Area

    Under the Freedom of Information Act 2000, please provide a list of all residential or mixed-use buildings within your local authority area that meet any of the following criteria:

    • Have applied for or received funding under the Building Safety Fund or Cladding Safety Scheme;

    • Have been identified by Building Control as having external wall systems (EWS1) requiring remediation;

    • Contain ACM, HPL, or other combustible cladding materials recorded by your authority.

    For each building, please include (where not exempt under Section 40 or 43):

    • Building name and street address

    • Postcode

    • Number of storeys

    • Status (e.g. remediation pending / completed / funding approved / withdrawn)

    • Managing agent or responsible entity, if available I understand personal data may be exempt and am content to receive block-level or development-level information only (no individual flats).

    Please provide the data in spreadsheet or CSV format where possible.

    Published: 10 November 2025

  6. Scrap Metal Dealer Licensing

    * How many scrap metal dealer sites currently have a site licence in your area/council/authority? * How many scrap metal collectors (mobile) currently have a site licence in your area/council/authority? * When did you last share these data with the Environment Agency to enable them to add them to the Register? In addition, under the same FOI, I would be grateful if you could tell me: * How much were your licences (site and collector each) in 2025? * How much do you intend to charge (respectively) in 2026? * How many visits to scrap metal sites have your officers undertaken in 2025?

    Published: 10 November 2025

  7. Charges to Retailers for Abandoned Shopping Trolleys

    I am writing to request information under the Freedom of Information Act 2000. Please provide the following details for the last five financial years (or the most recent available period):

    1. The total quantity by retailer and value of charges or fines levied by your council on retailers for the removal, storage, and disposal of abandoned shopping trolleys, under the powers granted by the Clean Neighbourhoods and Environment Act 2005 and/or Schedule 4 of the Environmental Protection Act 1990.

    2. A breakdown of these charges by retailer, including the number of trolleys recovered and the total amount charged per retailer.

    3. Any policy documents or fee schedules used to determine the charges applied to retailers for abandoned trolleys.

    4. Whether your council operates a voluntary trolley collection scheme with retailers, and if so, which retailers are participating. If this information is already publicly available, please direct me to the relevant documents or web pages. I would prefer to receive the information in electronic format.

    Published: 10 November 2025

  8. Refugee homelessness

    Please can you send, in a spreadsheet format, the number of emergency housing requests made by refugees to your council for each month from the start of June 2024 to the end of October 2025 please?

    Published: 7 November 2025

  9. Senior staff/CO expenses

    Under the Freedom of Information Act 2000, I request the following aggregate data on expenses for senior staff in your local authority. "Senior staff" means directors, heads of department/service, and equivalent (e.g., chief officers). For financial years 2023/24 and 2024/25 (to date): 1. Please provide total expenses claimed by senior staff, broken down by category: Travel (e.g., flights, mileage, taxis/transfers). Accommodation (e.g., hotels, including rates per night and duration). Conferences/seminars (e.g., registration fees, abroad/domestic). Hospitality/entertainment (e.g., meals, receptions, gifts). Other (please specify). 2. For each category please provide a breakdown by senior staff group (e.g., total per directorate); any sponsorship/third-party funding received and net council cost after offsets. 3. Please show the top 5 highest individual claims (anonymized totals only, with event/purpose if applicable). Please provide in spreadsheet/table format (e.g., with columns for category, amount, date, purpose), or links to published reports. Aggregates only; no personal names/details.

    Published: 7 November 2025

  10. ECO4 Energy Efficiency Grant Uptake and Savings

    I am writing to request information under the Freedom of Information Act 2000 regarding the uptake of the ECO4 (Energy Company Obligation, Phase 4) scheme within your council area. Specifically, I would like to request the following information for the most recent full financial year (and, if available, for previous years since the start of ECO4 in 2022): 1. ECO4 Grants Uptake * The total number of households within your local authority that have received upgrades under the ECO4 scheme. * The breakdown of these households by property type (e.g., detached, semi-detached, terraced, flat) and tenure (owner-occupied, private rented, social housing). * The total amount of ECO4 funding distributed within your local authority area. 1. Types of Energy Efficiency Measures Installed • A list and count of the types of measures installed (e.g., insulation, boiler replacement, heat pumps, solar panels, etc.). 1. Potential or Estimated Annual Energy Savings • Any available data or estimates on average or total annual energy bill savings per household or for the local authority area, resulting from ECO4-funded improvements. 1. Application and Eligibility Data • The number of ECO4 applications received, approved, and rejected within your local authority area. • If available, reasons for common application rejections. If possible, please provide this data in a CSV or Excel format. If any part of this request exceeds the appropriate cost limit under the FOI Act, please advise me as to how I may refine my request to remain within the limit.

    Published: 7 November 2025