Freedom of information (FOI) releases from TWBC

This is a disclosure log of Tunbridge Wells Borough Council's responses to freedom of information (FOI) or environmental information regulations (EIR) requests that might be of wider public interest.

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241 disclosures

  1. Use of AI

    AI Use in Operations

    1. Does your organisation currently use any form of Artificial Intelligence (AI) or automated systems in its operations?

    * If yes, please list the tools or systems in use and provide a brief description of their purpose (e.g., administrative support, triage, analytics, chatbot services, etc.).

    * If not, please state whether your organisation has explored or piloted any AI-based technologies in the past 3 years.

    AI for Decision-Making

    2. Does your organisation use AI or algorithmic systems to support or inform decision-making in any area (e.g., resource allocation, risk assessments, case prioritisation)?

    * If yes, please describe the type of decision-making supported and the nature of the AI’s role (e.g., advisory, automated assessment, automated decision).

    * Please also confirm whether human oversight is applied.

    AI Chatbots and Customer Interaction

    3. Does your organisation currently use chatbots or virtual assistants—AI-driven or rules-based—to support public enquiries or internal staff functions?

    * If yes, please specify their purpose, whether they are AI-based, and when they were implemented.

    Policies and Governance

    4. Does your organisation have any formal policy, strategy, or guidance relating to the use of Artificial Intelligence or automated decision-making?

    * If yes, please supply a copy or provide a link.

    * If not, please indicate whether such a policy is in development.

    Data Protection and Ethics

    5. If AI systems are used, what measures or frameworks does your organisation have in place to ensure:

    * Compliance with data protection and privacy obligations

    * Transparency for service users

    * Ethical or responsible use (For example, DPIAs, algorithmic impact assessments, ethical guidelines—if applicable.)

    Trials, Pilots, or Future Plans

    7. Has your organisation run any pilots, trials, or exploratory projects involving AI in the last 3 years, or does it plan to do so in the next 12–24 months?

    * If yes, please provide brief details of the purpose, timeline, and status of these initiatives.

    Staff Training and Awareness

    8. Does your organisation provide any training, guidance, or internal communications to staff relating to AI, its use, or its implications?

    * If yes, please describe the type of training or include documents if available.

    If any of the above information is already publicly accessible, please feel free to provide links instead of attachments.

    Published: 20 January 2026

  2. CCTV Cameras

    1. Please provide the total number of fixed and mobile public-space CCTV cameras currently operated by the council

    2. Please indicate the year when those CCTV cameras were deployed/installed?

    3. Please indicate whether the council’s CCTV system is primarily on-premises, hybrid, or cloud-hosted

    4. Please list the primary supplier(s) for video management software and whether the council operates an in-house CCTV control room, a shared control room (multi-authority), or a third-party operated control room

    Published: 20 January 2026

  3. Temp accommodation

    I am requesting aggregated, non-personal information about households placed in temporary accommodation outside your administrative area ("out-of-area") and the cost to your council of those placements. Definitions (to avoid ambiguity) 1. "Temporary accommodation (TA)" means interim/temporary accommodation secured or provided in connection with homelessness duties/powers under Part VII Housing Act 1996 (e.g. s.188, s.190, s.193 and related provisions), including nightly-paid accommodation such as B&B/hotels and other TA forms. 2. "Out-of-area" means TA located outside your council's administrative area (including placements elsewhere in Kent/Medway and outside Kent/Medway). 3. "Household with children" means a household containing at least one dependent child aged under 18. Time period Financial years: 1 April 2023 - 31 March 2024, 1 April 2024 - 31 March 2025, 1 April 2025 - 31 Dec 2025 Information requested (please answer from existing reports/ledgers) Please provide the following single-year totals for FY 2023/24, 2024/25, 1 April 2025 - Dec 31 2025: 1. Households placed out-of-area in TA a) Total number of households your council accommodated in out-of-area TA at any point during the year; and b) Of (a), the number of households with children. 2. Section 208 notifications (totals only) a) Total number of Section 208 (out of district) notifications sent by your council during the year (relating to your out-of-area placements); and b) Total number of Section 208 notifications received from other authorities during the year (relating to households they placed into TA within your area, also name the council who received the notification from). 3. Cost to the council of out-of-area TA (totals only) a) Total gross expenditure by your council on out-of-area TA during the year; and b) If your accounts/reporting hold it without manual casework: total income/recoveries attributable to out-of-area TA during the year (however recorded in your systems), and the resulting net cost (gross minus income/recoveries). If (b) is not held in a way that can be attributed specifically to out-of-area TA, please state "not held". Format Please provide the figures in a reusable electronic format (CSV/Excel preferred). Aggregated totals are sufficient; I am not requesting any personal data. Cost limit / advice and assistance This request is intentionally limited to headline totals for the financial years mentioned and is directed at information that should be retrievable from existing management information and finance systems. If you nevertheless consider any part exceeds the FOIA appropriate limit, please provide the information that can be supplied within the limit and offer advice under s.16 FOIA on the narrowest refinement that would make the remainder answerable.

    Published: 19 January 2026

  4. Councils spend on housing (2023-25)

    I would like to make the following request under FOIA: All questions apply to calendar years of 2023, 2024 and 2025: 1. How much did your council spend on total housing expenditure in this period? 2. How much of this total (in Question 1) was spent on private related housing? (Including temporary accommodation) 3. How much did your council spend on temporary accommodation each year? 4. How much did central government provide your council for all housing related expenditure? 5. Do local authorities have the resources to adequately tackle housing issues in their areas? 6. Other than grant funding, what can be done to support local authorities address housing issues, both with regards to access and condition? 7. What changes would the council recommend to the private market to make housing more accessible?

    Published: 16 January 2026

  5. PSPO

    Please provide the following information broken down by each of the past three full calendar years. 1: The number of PSPOs issued 2. Where PSPOs were issued, the brief details of those orders 3. The number of fines issued under PSPOs 4. Details of each fines issued and the fine amount 5. The number of prosecutions brought for breaches of PSPOs.

    Published: 16 January 2026

  6. Telecoms

    Under the Freedom of Information Act, I would like to request the following information.

    Telephone System

    What make is your telephone system?

    How old is the telephone system you operate?

    How many users do you have?

    Is your telephone system cloud based or on premise?

    Can your switchboard operators transfer external incoming calls to all users across your estate?

    How many extensions does your telephone system have?

    Telecoms Estate

    How much do you spend annually on telecoms?

    Do you know how this is split into Voice Telecoms / Data Networking / Mobile Communications / Maintenance?

    How many analogue lines do you have?

    How many ISDN2 Services do you have?

    How many ISDN30 Services do you have?

    How many mobiles do you have?

    Have you done anything about the Analogue Switch Off / Digital Switch On? If so, what have you done?

    What are the contact details for the person who looks after telecoms and the costs associated with these?

    Microsoft

    How much do you spend annually with Microsoft?

    How often do you review licensing costs?

    Published: 16 January 2026

  7. FOI: Fly tipping data

    Under the Freedom of Information Act 2000, I would like to request information regarding fly-tipping over the past 10 years. Specifically, I am requesting: 1. The number of fly-tipping incidents reported each year. 2. The number of these incidents involving mattresses, if recorded. 3. The cost to the council for collection and disposal of fly-tipped items. If some of this data is not held or not recorded, please advise. If possible, please provide the information in a spreadsheet or table format.

    Published: 16 January 2026

  8. Service charges

    1. The policy or procedure for checking the legitimacy of service charges where a resident is claiming benefits to cover them. 2. The number of housing benefit or universal credit claimants whose service charges are paid directly to their landlord, including where this is a single payment incorporating rents plus service charges. 3. The proportion of the above whose landlords are housing associations, if recorded.

    Published: 14 January 2026

  9. Disposal and expenditure relating to St Mark’s Recreation Ground

    I am writing to request information under the Freedom of Information Act 2000.

    Please provide copies of all recorded information held by Tunbridge Wells Borough Council relating to:

    1. Disposal of Public Land

    1. Any sale, transfer, or disposal of a freehold interest in any part of St Mark’s Recreation Ground within the last 10 years, including:

    * The date of disposal

    * The purchase price

    * Any valuation(s) obtained or relied upon

    * The decision report(s) or formal approvals authorising the disposal

    2. Copies of any overage, clawback, profit-sharing, resale restriction, or anti-speculation provisions considered or included as part of any such disposal.

    2. Public Expenditure on the Site

    1. Records of any landscaping, drainage, pitch levelling, or groundworks undertaken at St Mark’s Recreation Ground within the last 10 years, including:

    * The cost

    * The funding source

    2. Details of any maintenance or groundskeeping services provided by the Council or its contractors on land at St Mark’s Recreation Ground that is not in Council ownership, including the annual cost for each of the last five financial years. If any information is withheld, please specify the exemption relied upon. If the request risks exceeding the cost limit, please advise how it may be refined.

    Published: 14 January 2026

  10. Cladding Remediation in England

    Please provide the figures up to the latest possible date: 1. The total number of residential and mixed-use buildings in the council area identified as having unsafe cladding or other external wall system fire-related defects that place them in scope for remediation programmes. 2. Of those identified, how many have: a. Have remediation work in progress (i.e., physical works on site) b. Completed remediation work c. Not yet begun remediation

    Published: 13 January 2026